About Us

We offer free information, advice and support on all sorts of matters relating to special educational needs and disability (SEND), including education, health and social care. All our advisers are independently trained to provide you with accurate information about the law relating to SEND.

 

Your child does NOT need a formal diagnosis to access our support, in fact this is very often the case. If you have any concerns about your child or young person, or the support available to them, we can help.

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By providing the right advice and support, we will help you to feel confident to contribute fully to assessments, planning and decisions affecting your child or young person’s education, health and social care.

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We can provide support for children and young people 25 years old and under, giving information and practical help to make sure their views are heard and included. 

 

We aim to provide you with help that is right for you. This can include:

• Listening to your views and concerns

• Giving young people a voice

• Helping you feel more confident to express your views

• Explaining the law and your options, rights and responsibilities

• Helping with forms, letters and reports

• Helping prepare for meetings and/or attending meetings with you

• Answering your questions about Special Educational Needs and Educational Health Care (EHC) Plans

• Supporting you through Needs Assessment or Review

• Supporting you to resolve disagreements

• Signposting you to other networks or services that may be of help

 

Our service is accessible to everyone who needs it and lives in the Royal Borough of Windsor and Maidenhead and we will respond as flexibly as we can to your individual circumstances and needs. 

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You can contact us by phone, email, text, social media, drop in to see us at our office* or meet us at one of our Parents’ Share sessions*. We can also visit you at home* or meet you anywhere else that suits you!

 

* Covid-19  restrictions allowing.

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We check messages Monday to Friday. We aim to respond within 7 working days. This may be sooner for time-sensitive queries and longer for less urgent issues.

We may start by sending you an email with information tailored to your enquiry. You will be able to come back to us with follow up questions if you need to.

 

Please give some brief details on why you are contacting us and where possible include your child's name, date of birth and your contact details. This helps us to check if you have been in touch with us before and what advice you have already received. 

 

We will gather details about your situation from your call, email or contact form to help us provide you with the information and advice you need.

We normally offer information and advice by telephone, email or through virtual / in person meetings.

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