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Happy Children

About Us

We offer free information, advice and support on all sorts of matters relating to special educational needs and disability (SEND), including education, health and social care. All our advisers are independently trained to provide you with accurate information about the law relating to SEND.


Your child does NOT need a formal diagnosis to access our support, in fact this is very often the case. If you have any concerns about your child or young person, or the support available to them, we can help.

By providing the right advice and support, we will help you to feel confident to contribute fully to assessments, planning and decisions affecting your child or young person’s education, health and social care.

We can provide support for children and young people 25 years old and under, giving information and practical help to make sure their views are heard and included. 


We aim to provide you with help that is right for you. This can include:

  • Listening to your views and concerns

  • Giving young people a voice

  • Helping you feel more confident to express your views

  • Explaining the law and your options, rights and responsibilities

  • Helping with forms, letters and reports

  • Helping prepare for meetings and/or attending meetings with you

  • Answering your questions about Special Educational Needs and Educational Health Care (EHC) Plans

  • Supporting you through Needs Assessment or Review

  • Supporting you to resolve disagreements

  • Signposting you to other networks or services that may be of help


Our service is accessible to everyone who needs it and lives in the Royal Borough of Windsor and Maidenhead and we will respond as flexibly as we can to your individual circumstances and needs. 

You can contact us by phone, email, text, social media, drop in to see us at our office* or meet us at one of our Parents’ Share sessions*. We can also visit you at home* or meet you anywhere else that suits you!


* Covid-19  restrictions allowing.


Confidentiality Policy

Impartiality Statement

Complaints Policy

Safeguarding Policy



Our leaflet

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